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Payment operations for small agencies: we got you.

Practical guidance on invoices, deposits, follow-ups and escalation, written for small agencies that would rather be doing the work.

All articles

Escalation

“Finance Is Handling It”: What to Do When a Client Gives You This Answer

“Finance is handling it” may be completely true — but it isn’t enough information to manage a receivable. Ask for a name, an approval and a date.

5 min read

Deposits

How to Ask for a Deposit Before Starting Client Work

A deposit isn’t a sign you distrust the client. Presented as standard process, it confirms commitment and exposes procurement friction before kickoff.

5 min read

Email templates

Invoice Follow-Up Email Templates: From Due Date to Escalation

Six copy-and-paste templates covering every stage of payment chasing — from a pre-due-date check to a formal escalation.

6 min read

Follow-up

How to Follow Up on an Unpaid Invoice Without Sounding Desperate

The best follow-up is short, factual and specific. Stop apologising, ask for a date, and match the message to the stage.

5 min read

Payment chasing

Client Hasn’t Paid Your Invoice: What to Do Next

An unpaid invoice is usually an ownership problem, not a collections problem. Here’s what to check, who to contact, and when to escalate.

5 min read

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